1-877-235-4210 (Voice toll-free)
When a person with a disability first contacts Disability Rights North Carolina, our receptionist asks a few screening questions.
Why do we ask these questions? We need to know that we are speaking with someone who can legally "hire" us to represent the person with a disability. If you are not legally authorized to make decisions for the individual on whose behalf you are calling, you can help the person call us.
If you need help with an issue that Disability Rights NC has the authority to address, the receptionist will create a record of your request in our database. The record will appear on our "Awaiting Intake" list.
Once you are on the Awaiting Intake list, it may take up to two (2) working days for one of our Intake Specialists to return your call.
Every attempt to call you will be logged in our database. So if we call you and there is no answer, we log that in with the date and time. (Remember if you have call waiting, there will be no record of our attempt at your end.)
If we leave a message, we log that in. If the line is busy, we log that in. Eventually, after leaving several voice mail messages, we will stop trying but we also give you a 5-day warning before we take you off the Awaiting Intake list.
Once an Intake Specialist connects with the caller, they will first collect basic information on the person with a disability - name, age, gender, race, income, type of disability, where the person lives, etc. We must collect this information to include in reports we file with our federal grant funders. The answers to these questions will not impact our decision to take your case. All of our services are free regardless of income.
After obtaining basic information about you, the Intake Specialist will listen to your issues. Their job is to ask lots of questions about who, what, where and how often. Questions like:
The information from your interview with the Intake Specialist will be reviewed by one of our attorneys. The attorney will check to see if your issue has merit - in other words, whether a law, regulation or policy has been violated. The attorney also determines if your situation is on our Targets list. If the attorney determines that your issue has legal merit and falls within our current Target areas, your request will be sent to Case Review. Disability Rights NC has Case Review every Wednesday morning.
If the attorney determines that your issue does not have legal merit or does not fall within our Target areas, the attorney will work with the Intake Specialist to identify information we can give you to help you handle your issue and/or provide a referral to another agency.
Every person who calls our office receives information that will help them with their situation or a referral to a more appropriate advocacy organization or attorney.
Disability Rights NC does not take the following cases: